Something went wrong? Need your money back? Do the following issues apply to you?

  • You've got a double booking
  • Your refund hasn't arrived in your account yet
  • There was no reservation upon arrival at the hotel

While we’d love to help, the best way to resolve any of the above-mentioned issues is to directly contact the booking site. Can’t remember the name of the booking site you used? No worries, you can try these handy tips and tricks.

Step 1

Search your email for keywords relating to your planned trip; the booking confirmation may have gone to your spam folder.

Nothing in there? Let’s try step 2.

Step 2

If the booking site has taken payment already, their name may appear next to the outgoing payment on your credit card, PayPal or bank statement.

Still nothing? No worries! There’s still hope!  

Step 3

Try checking your internet browser history for the day you booked, the name of the booking site should appear in your browser history.

Need a hand checking your browser history? Click here!

No? One more step to go!  

Step 4

Try recreating your original search to match the booking you did (i.e. same destination, same dates, same hotel) and click on what looks familiar.

Still can’t find your booking confirmation? Oh no! :( We’re sorry to hear that.

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