Need an invoice or a receipt for your records? We recommend contacting the booking site used to secure the reservation.

If you would like to contact the booking site, most contact information can be found at the bottom of your booking confirmation. Alternatively, booking sites will have a contact page, where you will find all contact details including direct phone numbers to the booking site’s support center.

Why can’t tell Charlie provide me with the booking invoice?  As tell Charlie is a guest communication platform, we are not involved in the booking process. As a result, we keep no records of transactions made through the booking sites. This includes any payment information.

Need help remembering who you booked with? No worries, you can try these handy tips and tricks.


Step 1

Search your email for keywords relating to your planned trip; the booking confirmation may have gone to your spam folder.

Nothing in there? Let’s try step 2.

Step 2

If the booking site has taken payment already, their name may appear next to the outgoing payment on your credit card, PayPal or bank statement.

Still nothing? No worries! There’s still hope!  

Step 3

Try checking your internet browser history for the day you booked, the name of the booking site should appear in your browser history.

Need a hand checking your browser history? Click here!

No? One more step to go!  

Step 4

Try recreating your original search to match the booking you did (i.e. same destination, same dates, same hotel) and click on what looks familiar.

Still can’t find your booking confirmation? Oh no! :( We’re sorry to hear that.

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