To cancel or change your booking, it’s always best to speak to the booking site directly. Since the booking site is responsible for your reservation, they would be able to help you! Most contact information can be found at the bottom of your booking confirmation. Alternatively, booking sites will have a contact page, where you will likely find all contact details including direct phone numbers to the booking site’s support center.

Having trouble contacting the booking site? Send a message to trivago User Support and they will try their best to get you connected! 

Cancelling or modifying due to an error while searching on trivago? You might find your answer on this page.

Can't remember who you booked with? You can find the travel provider's name on your confirmation email. If you can’t find your booking confirmation, try these tips.


Step 1

Search your email for keywords relating to your planned trip; the booking confirmation may have gone to your spam folder.

Nothing in there? Let’s try step 2.

Step 2

If the booking site has taken payment already, their name may appear next to the outgoing payment on your credit card, PayPal or bank statement.

Still nothing? No worries! There’s still hope!  

Step 3

Try checking your internet browser history for the day you booked, the name of the booking site should appear in your browser history.

Need a hand checking your browser history? Click here!

No? One more step to go!  

Step 4

Try recreating your original search to match the booking you did (i.e. same destination, same dates, same hotel) and click on what looks familiar.

Still can’t find your booking confirmation? Oh no! :( We’re sorry to hear that.

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